cruise with confidence

For cruises departing until 30 June 2022 and booked until 31 March 2022,
CroisiEurope is relaxing its conditions.

More than 30 days away from sailing date:

  • Change the sailing date for any reason, no costs at all, to any other date in 2021 or 2022.
  • Cancel your reservation and request a refund, subject to compliance with the conditions of the Covid insurance that had been previously booked.
  • Cancel your reservation for any reason. General sale conditions will apply.

Less than 30 days away from sailing date:

  • Change the sailing date for any reason, no costs at all, to any other date in 2021 or 2022 if you have Covid a positive test will be required)
  • Cancel your reservation and request a refund, subject to compliance with the conditions of the Covid insurance that had been previously booked.
  • Cancel your reservation for any reason. General sale conditions will apply.

If the cruise is cancelled by CroisiEurope:

  • Change the sailing date to another with no costs.
  • Request a bond
  • Request the refund for th eamount that has already been paid. 

Our assistance / repatriation insurance adapts to the current situation

All of our cruises include the assistance / repatriation insurance subscribed through Europ Assistance to better respond to your concerns and to evolve these guarantees in order to allow you to make your next cruise with complete peace of mind. Also now our insurance company takes COVID / pandemic risk into consideration.

We now offer you the possibility of adding an optional COVID repatriation insurance to your reservation (already made or future).

Terms:

These reservation conditions are not retroactive and do not apply to existing reservations (reservations made before 03/01/2021). The cancellation and date change conditions are valid for the cruise only. For the other services, air in particular, the cancellation will depend on the actual expenses requested by the companies.

Next cruises

The safety and well-being of our passengers are at the center of our concerns. Our teams have been working on the implementation of appropriate actions that respond to the set of expected criteria.

A partnership with Bureau Veritas has been reached for the “SAFEGUARD” certification of our ships. This label will guarantee the correct application of the sanitary measures that will have undergone a rigorous auditing process and will attest to the complete training of our crews.

PARA EMBARCAR


DURANTE EL CRUCERO