crystal cruises
what is included in my cruise?
prices include
- Accomodation in double stateroom in the selected category
- Full board
- Drinks, Premium wines and minibar
- Access and use of the ship facilities
- Assistance to all ship shows
- Gratuities on board
- Embark fees
what is not included in my cruise?
prices do not include
- Terrestrial services of any kind
- Shore excursions
- Aerial transportation
how can i book a crystal cruise?
How do I make a reservation?
To book your vacation with Crystal Cruises, contact us calling 91 290 18 45 or send and email to Booking@mundomarcruceros.com
How do I book a cruise for a group?
If you wish to book a cruise for a gropu, call us at 91 290 18 45 or send an email to Booking@mundomarcruceros.com. In group reservation, we offer the guests some extras as: pre-paid gratuities, on board credits, bottle of wine etc.
Can I change my reservation?
Changes of reservation made after the deposit and before the emission of travel documents can carry the aplication of administrative fares and service comissions.Administrative fares and service comissions may vary depending on the kind of change on the sailing date cruise, the itinerary, the terrestrial package, hotel or aditional aerial fares.
Guests may pay for any aditional cost that turns out of this modifications. Some changes, including the change of name, can also be interpreted as a cancellation, so the corresponding fares may apply.
The guest will be responsible of any changes on the reservation that makes the impossition of the airline fares or other kind of cancellation fares. Refunds will not be made due to lack of use or partial use of terrestrial programmes, aerials or cruise, including shore excursions, unless the contract inicates otherwise
What's a waiting list?
This means that you are in a wait list because there is no available space in the wanted category. A waiting list does not guarantee the space until its availability is confirmed.
My bill says that I hace a guaranteed cabin. What does that mean and why don't I have a cabin number?
The guaranteed cabin means you don't have a cabin number asigned, but you are guaranteed that you will sail in that cruise. The room asignation may take place anytime until the day of the cruise.
documentation
My cruise requires visas. Can I stay on board while we are at port and not get the visas?
If the cruise require visas, you must get them independently. Embarking may be denied if you don't get them.
Why does my passport have to be valid 6 months from the disembark date?
We demand guests to have a valid passport 6 months from the disembark date in order to do all our itineraries. It is just as precaution in case an unforeseen circumstance occurs, such as a medical emergency that makes you stay on port longer than expected.
PECULARITIES AND TRIP RESTICTIONS
Can I travel with children under 18?
Every kid under 18 must be accompanied by and adult over 21. Additionally, if the adult is not the father, mother or legal guardian, the person who accompanies the kid has to give a form with the signature of their parents or legal tutor 30 days before the sailing date
¿What is the additional charge for single occupation?
An additional charge for single occupation of 135% - 200% of the stateroom fare or the double occupancy suite will be charged. Call 912901845 or send an email to Booking@mundomarcruceros.com to know the current promotions.
on board
Is there a doctor on board?
There are no doctors or medical facilities on board the Crystal River Yatchs, but we can call to a port if necesary. Passengers who need medicines, must bring it with them in their luggage.
Can I smoke on board?
It's not allowed to smoke in the public areas of the ship. If you smoke common cirgarretes or electronic ones, you can only do it on designated areas. If you would rather smoke on pipe, there is a bar that allows it. Passengers can not smoke on their staterooms or their balconies.
Will I have Internet access?
There is free internet on Crystal River Yatch: up to 60 min per person and day. If you need aditional minutes, you can purchase an internet package.
What kind of plugs do the staterooms have?
The staterooms have 110 W and 220 W plugs. We recommend you to bring an adapter and a strip to plug more than one device at a time.
Is there aire conditioned on Suites?
Yes. All suites have air conditioned
Is there laundry service?
If you need to wash your clothes you can tell your steward. In case you want to do it yourself, there is a laundry room with washing machines, dryers, detergent and irons.
What is the dress code?
Something comfortable and casual for the day and something more elegant for the night. Trousers and blazer for gentlemen and dress or blouse for ladies
Is there a gym?
Crystal River Yatchs have a big gym so you can get fit