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Princess Cruises continues to operate cruises that meet health authority requirements for sailing with at least 95% of guests aged 12 and over to be fully vaccinated for Covid-19 and Influenza. These cruises are available for guests who have received their final dose of an Australian Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine, with the last dose being administered at least 14 days prior to the beginning of the cruise and can provide proof of vaccination. In addition, where local regulations allow, we’re managing a process for exemptions. Guests with medical contraindications to the vaccine are permitted to travel, subject to pre-approval by Princess Cruises. Vaccination requirements do not apply to children aged 11 years and under.

Fully vaccinated guests must show proof of COVID-19 vaccination (with the dates of doses received) at the terminal prior to boarding. Failure to provide this evidence will result in denial of boarding.

Guests should always ensure they understand all requirements to travel from their home country to the destinations they plan to visit. Requirements are updated frequently, and official websites and apps developed by government agencies and tourism ministries are recommended sources for protocols.

A specific law is not required to implement vaccination requirements. Also, having vaccination requirements is not in itself unlawful. The cruising industry and Commonwealth, and Australian State governments have agreed to guidelines aimed at mitigating the risk of COVID-19, which includes a minimum of 95% of guests on each cruise must be fully vaccinated. Anyone aged 12 or over who holds a valid medical exemption as defined by the Commonwealth Government will be permitted to cruise as long as the unvaccinated group is less than 5% of the total number of guests on board. Children under 12 years old who are not fully vaccinated are permitted to travel, and there is no limit on the number of unvaccinated children permitted to sail.

Vaccination requirements do not apply to domestic New Zealand itineraries.

In line with the definition of ‘fully vaccinated’ for the purpose of Australia’s border arrangements, you will be considered fully vaccinated if you have completed a primary course (for most vaccines, this is two doses), including a mixed dose schedule, of TGA approved or recognised vaccines, with the last dose given at least 14 days prior to the cruise departure date.

Although boosters are not currently required, it is strongly recommended you are ‘up to date’ with your COVID-19 vaccinations, which includes the primary course plus booster, where eligible, prior to travelling on a cruise

Guests will be considered fully vaccinated if they have completed a primary course, including a mixed dose schedule, of TGA approved or recognized vaccines, with the last dose given at least 14 days prior to the cruise departure date. The Australian Government recommends a booster three months after your final dose of a mRNA COVID-19 vaccine series; other countries and regions allow for up to nine months or vary. Following the Australian Government guidance is sufficient to meet the requirements of most of the ports we visit.

It is our guests’ responsibility to comply with the Princess vaccination policy.

Before cruise departure, guests eligible for vaccination will be required to attest through the MedallionClass app that they will be fully vaccinated at the time of embarkation. This means completing all required doses of a COVID-19 vaccine series at least 14 days before embarkation. Guests should be ready to show original proof of vaccination at cruise check-in.

Original proof of vaccination should clearly show the guest’s name on the vaccination card or certificate, which matches their photo ID, the dates vaccine doses were given (final dose must have been received at least 14 days prior to the beginning of the cruise), and the name of the authorized vaccine. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination.

Failure to provide this evidence will result in denial of boarding. Information provided will be subject to our privacy notice on princess.com and shared only as needed with Princess personnel, third parties or local health authorities as part of embarkation-related health protocols.

For Australian departures, the following proof of vaccination status is required:

• Australian International COVID-19 Vaccination Certificate (ICVC) – for international and domestic itineraries
• Australian COVID-19 digital certificate - for Australian domestic itineraries only; or
• New Zealand International Travel Vaccination Certificate or a Foreign vaccination certificate that meets Australia's requirements

Your vaccination certificates must detail all doses received, and the date of the latest dose must be at least 14 days prior to your cruise departure date.

For Australian domestic itineraries, if you have a valid Australian passport, please use your Australian International COVID-19 Vaccination Certificate (ICVC).

You will not be required to show proof of vaccination for domestic New Zealand itineraries.

Do any vaccination exemptions apply for individuals recently recovered from COVID-19?

Guests sailing are required to be fully vaccinated. Documentation of recovery from COVID-19 or blood antibody tests are not accepted in place of a primary vaccination series.

In a two-dose series, we accept mixed vaccine types only if at least two doses of an authorized vaccine were administered at least 28 days apart, with the last dose given at least 14 days before sailing. 

COVID-19 vaccine boosters are strongly recommended by the Australian Government for everyone eligible and should be received at least seven days before embarkation.

Boosters may be required on specific voyages or by certain health authorities on the itinerary. Vaccination entry requirements can change without notice, so we recommend you keep your vaccination status up to date and ensure you are familiar with the requirements for the destinations you plan to visit.

We manage an exemption process for a small number of guests with medical contraindications to the vaccine subject to the regulations of the ports we visit. Exemptions are available on a first-come, first-served basis.

To apply for an exemption for guests aged 12 or older, please contact Princess Cruises via the contact details below. Australian guests will need to send their proof of medical exemption via an Australian Immunisation Register (AIR) certificate to exemptions@princesscruises.com.au. International guests who can’t have their contraindication recorded in the AIR must provide a medical certificate that indicates they are unable to be vaccinated with a COVID-19 vaccine because of a medical condition.

Based on current Australian requirements for cruising, all guests will require a negative viral COVID-19 test result taken before boarding:

• Within 24 hours for Rapid-Antigen Test (RAT)
• Within 48 hours for PCR

Guests who have been approved for a vaccination exemption will also be advised of additional protocols upon arrival at the cruise terminal.

Guests who travel internationally should ensure they understand all entry and airline requirements to travel from their home country and the destinations they plan to visit, including where health authorities may require pre-travel COVID-19 testing.

Guests should be aware if their sailing is an enhanced guidelines voyage, which may have different testing requirements. Please refer to the list of Enhanced Guidelines Voyages.

We have implemented this mandatory testing policy out of an abundance of caution and based on evidence that those who are vaccinated can become infected and spread COVID-19. As always, our primary commitment is to the health, safety and well-being of our guests, crew and the communities we visit.

Guests must take a SARS-CoV-2 (COVID-19) viral test that's either an antigen test or a nucleic acid amplification test (NAAT).

• Antigen tests include:
  • Rapid antigen
  • Viral antigen
  • Antigen chromatographic digital immunoassay
  • Antigen chemiluminescence immunoassay
  • Antigen lateral flow fluorescence
• Nucleic acid amplification tests (NAAT) include:
  • Polymerase chain reaction (PCR)
  • Reverse transcription real-time PCR (RT-PCR)
  • Quantitative PCR (qPCR)
  • Reverse transcription loop-mediated isothermal amplification (RT-LAMP)
  • Transcription-mediated amplification (TMA)
  • Molecular test or molecular diagnostic
  • Isothermal amplification
  • Droplet digital PCR or digital droplet PCR (ddPCR)
  • Clustered regularly interspaced short palindromic repeats (CRISPR)

Guests may use a self-test (sometimes referred to as an at-home test) or rapid antigen self-tests (RATs). If in Australia, RATs are available at most major supermarkets (such as Woolworths or Coles) or chemists/pharmacies (such as Chemist Warehouse or Priceline). Eligible Commonwealth concession card holders can access free RATs (up to 10 RATs over a 3-month period) through community pharmacies. For more information visit the Australia Government Department of Health website.

Guests should be aware if their sailing is an enhanced voyage, which may have different testing requirements. Please refer to the list of Enhanced Guidelines Voyages, and view the linked requirements under "Protocols".

No. All guests must have completed their COVID-19 test prior to arriving at the terminal.

We require all guests to complete the OceanReady steps via the MedallionClass App to simplify the pre-travel process of completing COVID-19 requirements and documentation. You will need to attest you have received a negative COVID-19 test result and upload a photo to prove your negative result, provide proof of your COVID-19 vaccination status and to complete the health declaration. Once complete and all details & documents have been verified, you will receive 'Green Lane Ready’ status on the app, which you will need to present at the cruise terminal.

Please ensure you have digital or physical copies of your negative COVID-19 test result and proof of your COVID-19 vaccination status to present at the cruise terminal.

For guests who have completed a pre-departure Rapid Antigen Test (RAT):

• The guest must take one (1) photo which shows the guest’s negative RAT result next to the guest’s government issued photo ID; and date and time taken.
• The guest must carry photo of the negative test result (or have access to it on their mobile phone) and show it upon request at the terminal.

For guests who had a pre-departure PCR test:

• The guest must have access to the text message received from the relevant laboratory or health authority which confirms the pre-departure PCR result; and show that text message upon request at the terminal.

For guests who fail to carry evidence of their pre-departure COVID-19 test result or whose test does not comply with pre-departure testing requirements:

Any guest:

• who fails to carry evidence of their pre-departure test result as set out above; or
• whose test does not comply with pre-departure testing requirements (for example: they had a PCR test more than 48 hours before departure or a RAT more than 24 hours before departure),

Will be required to undertake a self administered RAT prior to entering the terminal. If the RAT returns a positive result, the guest will be denied boarding.

Guests who test positive for COVID-19 will not be permitted to board, together with their family members and close contacts, and should not travel to the ship. In this scenario, you & your travelling party who are denied boarding are entitled to a 100% Future Cruise Credit (FCC).

Guests who travel to the ship but show symptoms of COVID-19, and then test positive in secondary screening in the cruise terminal will be denied boarding, together with their family members and close contacts and will also receive a 100% Future Cruise Credit. 

All guests must attest that they have returned a negative viral COVID-19 test before embarkation on their Princess cruise.

We understand that it may be difficult for some of our guests to find testing that can provide results within a tight turnaround, or within their travel window. Rapid-Antigen Tests (RATs) are readily available at all major supermarket, pharmacies & airports with results back in as little as 15 minutes. These at home, self-administered tests are the quickest way to return a result and are accepted as requirement for embarkation. RATs are available at most major supermarkets (such as Woolworths or Coles) or chemists/pharmacies (such as Chemist Warehouse or Priceline).

Yes, guests can book back-to-back voyages, subject to availability.

Guests on back-to-back voyages are only required to test if the next voyage is an Enhanced Guidelines voyage, in this case guests may receive a complimentary viral COVID-19 test to be completed on their final day before the ship arrives at the terminal. If the returning voyage has visited an international port, then guests will need to disembark the ship at the end of the voyage until approval is given from the local authorities to reboard. If the returning voyage has only visited domestic ports, then guests may remain on board. Guests who are remaining in the same stateroom may leave their luggage on board in either scenario. Guests who are changing staterooms will need to pack their luggage and store with Guest Services to allow for deep cleaning of both staterooms.

Subject to shipboard medical discretion, guests who test positive for COVID-19 will either need to serve their 5-day isolation period on board (if the following voyage length allows them to re-join previously planned cruises), or may be required to disembark and complete quarantine shoreside either at their own home or at onshore hotel quarantine at their own expense. 

Please note, unvaccinated guests will need to apply for an exemption for each voyage they book back-to-back. Exemptions are available on a first-come, first-served basis for guests who can provide medical proof of a contraindication to the COVID-19 vaccine.

We will closely monitor guidance from government and health authorities and will adapt and evolve this policy accordingly.

We welcome guests who use oxygen concentrators and those who are undergoing peritoneal dialysis. Unfortunately we are unable to host guests who are dependent on supplemental oxygen tanks or are undergoing hemodialysis at this time. Our medical experts have determined that, for the guest’s own safety, this is the right decision. We remain optimistic that our approach on future sailings will become more flexible.

Please know that we've had to make some difficult decisions based on general public health guidelines and the overall health and safety of our guests. We did not take any of them lightly.

Yes, our crew will be vaccinated and will receive a booster dose in accordance with U.S. CDC guidelines.

Guests are required to bring all necessary travel documents such as passports (with a minimum of six-months validity after your date of return), visas, proof of citizenship, re-entry permits, or minor's permissions.

Requirements may vary based on guest's nationality.

We always strongly recommend our guests take out appropriate international travel insurance at the time their pay their deposit. Given the current global travel and health environment, it is even more important that our guests purchase travel insurance to protect them against any unforeseen circumstances.

Furthermore, if your cruise is visiting New Caledonia, it is mandatory that you purchase appropriate international travel insurance that covers you for both Covid-19 and your cruise prior to embarkation. Failure to do so will result in denied boarding. Please ensure you bring physical proof of your travel insurance at embarkation.

Yes, you may arrange your own transportation to the port; however, you must arrive within your selected time to maintain physical distancing during the check-in and boarding process.

Yes, you may book lodging at your own discretion, following local guidelines. However, guests must fulfill all requirements for pre-cruise testing and post-cruise as the destination requires.

Guests should check official government websites for the latest requirements of the destination to understand the specific documents and tests may be required upon arrival.

Yes, you should complete your health questionnaire no later than 24 hours before you embark the ship, using the MedallionClass app. You’ll be asked to confirm your answers when arriving at the terminal.

If you have any symptoms of illness, you will be separated from other embarking guests to undergo a secondary screening. Depending on the outcome of the screening, you and your travel party may be denied boarding.

During a screening, our medical staff will need to verify your health questionnaire answers, or any corrections, and then consider whether to permit you to board.

If you refuse to be tested or screened, or to follow COVID-19 protocols, you will be denied boarding and no refund or credit will be issued.

The results of any COVID-19 tests, and information provided on the health declaration will be subject to the Princess Cruises Privacy Notice and shared only as needed with Princess personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.

We’re requiring all guests to complete online check-in and select an arrival time using the MedallionClass app no later than midnight before their sailing date.

If you come to the terminal before your arrival time, you will be asked to wait away from the terminal until you are permitted to enter during your specified arrival time.

There will be a Princess representative on-site at the terminal to support any guests who are denied boarding. However, if you are denied boarding for failure to produce proof of being fully vaccinated at time of embarkation (which means the final dose must have been received at least 14 days prior to the beginning of the cruise), any costs incurred will be at your own expense.

Guests who are denied boarding at the embarkation port for lack of vaccination proof within the Medallion Class App may be able to join the ship at another port on the itinerary, subject to the agreement of the port. Guests must meet the same proof of full vaccination as required of them on embarkation day. Any costs incurred will be at the guest’s own expense.

If you fail to take all necessary steps to cruise in line with government guidelines, including proof of vaccination status or a valid medical exemption, you will be denied boarding, and any cost incurred, including cancellation fees and travel back home, will be at your own expense.

If you have already booked your cruise, and you think you will not be able to meet the vaccination requirements, including being able to provide the required proof, please contact our Customer Service team or your travel agent.

From February 16, the requirement for all guests and crew to wear masks in all indoor settings for voyages 10 nights or longer has been relaxed, and is no longer mandatory. Some guests and crew members may still choose to wear masks voluntarily, and is not a negative reflection on them. Masking requirements may change at any time, so we ask for flexibility from our guests. Guests are advised to check with Guest Services if they have any concerns.

Guests can reserve dining times for our main dining rooms and specialty restaurants through Dine My Way in the MedallionClass app.

Yes, hand-washing and/or sanitizing stations are available outside all dining venues. Crew members may remind you to wash or sanitize your hands upon entering food service areas.

Yes room service will be available for guests. You can access the menus through OceanNow delivery in the MedallionClass app and on stateroom television. You can also pre-order breakfast by filling out a stateroom breakfast card.

Absolutely. We will feature entertainment of all kinds – production shows, singers, comedians, musicians, lecturers, arts and crafts, bingo, classes and presentations – as part of your onboard experience.

High-touch surfaces, including table game positions, slot machines and cashier areas, undergo enhanced and frequent sanitization.

Guests will enjoy contactless MedallionPay payment for any transaction around the ship and see confirmation of their purchases in their folio. We’re also not allowing guests to try on clothing for sale in the retail shops.

Yes, onboard spa services are offered, but amenities may require reservations and capacity may be limited.

Services, such as haircuts, manicures and massages, are available for guests to reserve. All stations, treatment rooms and other high touchpoints are sanitized after each use and frequently.

Yes, the fitness center remains open. We recommend you bring your own water bottle to stay hydrated during your workout.

Yes, our youth and teen programs still operate, just with enhanced health protocols.

To limit capacity in the centers, entry will be restricted to youth participants. High-touch surfaces, supplies and equipment are sanitized frequently.

Stateroom stewards will ask guests at the beginning of the cruise their preferences regarding cleaning frequency: twice a day, skip turndown cleaning or opt not to have any cleaning service during their cruise. Guests can always request cleaning service using the portal outside of the stateroom or through OceanNow in the MedallionClass app.

Yes, laundromats are available for guests to use.

Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future.

If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered.

If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: no refund of cruise fare for unused cruise days or coverage of travel expenses home.

You can request non-urgent appointments by phone or through CrewCall Chat using the MedallionClass app. We use an electronic appointment system to schedule arrival times for non-urgent outpatient consultations. This avoids congregation of patients in the Medical Center and allows the medical staff to pre-determine the best location for the consultation, including your stateroom.

Whenever possible, anyone suspected of COVID-19 will be assessed and treated in their staterooms with all medical first responders wearing full PPE. Medical staff will arrange safe transfer of any unwell individuals to the ship’s Medical Center if additional treatment is required that cannot be provided in the stateroom. Onboard COVID-19-related medical center assessment and suspected case testing will be free of charge.

Yes, anyone reporting or exhibiting COVID-19 symptoms will be assessed by the shipboard medical staff and tested for SARS-CoV-2 (the virus that causes COVID-19). COVID-19 cases will be assessed and treated either in their stateroom or in a designated area of the Medical Center in a single occupancy ward.

Positive cases that do not require admission to the ship’s medical center, or medical disembarkation, will most likely be moved to a different stateroom for the duration of isolation.

If you, your family members, travel companions or other close contacts are quarantined or medically isolated during your voyage as a result of a positive COVID-19 test during your cruise or are suspected of having COVID-19, you are entitled to a 100% Future Cruise Credit for missed cruise days, including time in quarantine, for you, your travel party and any confirmed close contacts.

If you have purchased a travel protection plan through us, you and your travel companion may make a claim for a refund under the trip interruption benefit instead of receiving the FCC.

Yes, all ships have COVID-19 viral testing capabilities, including SARS-CoV-2 RT-PCR, RT LAMP and antigen tests. Protocols for testing for SARS-CoV-2 are based on expert recommendations, including CDC testing guidance. Onboard COVID-19-related medical center testiing and assessment for positive or suspected COVID-19 cases is free of charge.

We have consulted with leading medical experts to create an extensive response plan for managing COVID-19 cases on our ships.

We have also made arrangements with local port, health and transportation authorities to support our vessels should it become necessary.

In addition to the onboard Medical Center, the shoreside Health Operations Center is staffed 24/7 by our team of dedicated medical and public health professionals.

Every ship has dedicated medical staff (doctors, nurses, etc.) operating ship medical centers to serve guests and crew on board.

They are up to date on the latest COVID-19 scientific status and trained on all relevant COVID-19 procedures.

We’ve enhanced our shipboard medical capabilities with the necessary staffing, medications, supplies, oxygen, equipment and procedures to triage and treat multiple COVID-19 cases across the full clinical spectrum including intensive care.

We’ve also expanded onboard medical roles to include staff responsible for overseeing public health issues, including outbreak prevention and response.

The medical staff requirements and equipment on each ship meet or exceed the guidelines from the American College of Emergency Physicians (ACEP) Healthcare Guidelines for Cruise Ship Medical Facilities.

Where possible, we’ve increased outside air to the maximum practical level for each HVAC unit.

HVAC units have been upgraded with F7 (MERV 13) filters, and some units also have the latest generation ultraviolet light (UVC/UVGI) treatment systems to facilitate high quality recirculated air, where possible within design limitations.

The Medical Center has HEPA filtration and is maintained under negative pressure, which means the ventilation system removes more air than it allows into the room.

The ability for guests to go ashore in ports of call is controlled by the governments of the ports we visit, based on their specific COVID-19 protocols and requirements. These are subject to change.

We recommend that when going ashore you always carry your proof of vaccination and your negative COVID-19 test results from embarkation.

Guests are welcomed to go ashore either on their own or on independent third-party tours. Because this is subject to change at any time, we highly recommend you book shore excursions through Princess, as our teams are in contact with local officials who oversee health and safety standards for these tours.

You can pre-purchase shore excursions through Cruise Personalizer or on board using the MedallionClass app, digital portals or stateroom TV, subject to availability and capacity restrictions.

Masks must be worn onshore in accordance with local Public Health Order rules for local settings and are highly recommended during onshore activities in public indoor spaces and in crowded outdoor spaces.

Tour guides, escorts and transport staff are expected to maintain and monitor physical distancing. Staff is trained in these health precautions and will monitor those on excursions for symptoms of COVID-19 and take appropriate actions.

All vehicles adhere to cruise line and/or local government capacity limitations, whichever is stricter.

Cleaning and disinfection of all guest venues that follow COVID-19 protocols will be performed prior to guest arrival as well as in between groups, with frequent attention to hand contact and high traffic areas. All equipment, such as gloves, safety helmets and life jackets, are fully sanitized before each use.

Please note that these protocols are subject to change as further details are established. They may be updated in accordance with guidance from public health authorities.

The ability for guests to go ashore in ports of call is controlled by the governments of the ports we visit, based on their specific protocols and requirements. When going ashore, guests should be prepared to follow all local health guidelines, the status of which will be shared before debarkation at the destination.

All guests are welcome to go ashore either by purchasing an excursion through Princess or touring independently. Masks are required while on shore excursions.

Additionally, please note that these measures are subject to change at any time. Therefore, we highly recommend you book shore excursions through Princess, as our teams are in contact with local officials who oversee health and safety standards for these tours.

If a negative COVID-19 test is required for re-entry into your home country, Princess will cover the costs of tests, provided guests can show proof that their flight arrangements are the same day as they disembark the ship. Guests will need to make their own test arrangements if onward travel is not the day they disembark. We encourage guests to review their home country’s health authority and travel websites for the latest guidance on required testing and timing for return travel.

If guests would prefer to have the required test completed while still on board, Princess has partnered with Optum so that before traveling to the ship U.S.-based vaccinated guests can order an FDA-authorized at-home antigen test kit, shipped to their homes in three business days or less. Guests can take these tests on the ship, using MedallionNet to complete the required, video-supervised visit with an eMed Certified Guide through telehealth services. These guides help administer the test and verify the results, usually within 15 minutes. The lab result report is delivered by email and can be printed or displayed on your mobile device during check-in. Please place your order with enough time to receive the test at home before going to the ship. 

Princess will cover change fees and reasonable expenses related to shoreside quarantine and travel home for you and your immediate travel party if not reimbursable from a travel protection plan or other responsible party.

Additionally, any shoreside meals will be covered by Princess with a per diem meal allowance (receipts are not required). We will provide a dedicated Family Assistance liaison for care and logistical shoreside support and offer assistance opening insurance claims for those guests who purchased travel protection.

If you are unable to travel, our Family Assistance department will coordinate lodging and insurance support.

Yes, you may book lodging at your own discretion, following local guidelines.

Check the latest requirements on the destination’s official government website to understand what documents and tests may be required for a post-cruise extended stay.